We need to collect personal and corporate information in order to manage our business relationship with you. The information collected may include your full name, private residential address, postal address, telephone, fax and mobile numbers, email addresses, as well as company asset and liability details, energy usage details, site behaviour details and other information as necessary. The collection of this information may come from direct contact with you, by utilising our website or from third parties, such as your energy retailer, your metering provider, credit rating agencies and our alliance partners. We will only collect your personal information from third parties where it is permitted under the Privacy Act, and where you have given us express authority to do so.
Why we collect the information
Generally, the collection of personal or corporate information is necessary in order to:
- facilitate the delivery of our products and services to you;
- keep our current and potential customers informed of the many products and services we have, which may include using it for direct marketing;
- assist with the development of products and services that may be beneficial to customers either offered direct from Power Choice or from an alliance partner;
- fulfil administrative functions associated with the supply of our products and services;
In the course of providing and managing our products and services we may share your information with other businesses that provide services to Power Choice. In order to enable these businesses to fulfil these services, they may need access to the personal information we hold. These businesses must adhere to our confidentiality requirements for handling personal information and ensure that they adhere to the Australian Privacy Principles.
We do engage related, associated and third parties to provide services to us. The related and associated entities do reside in Singapore. All relevant data security measures are applied across all entities.
Access to your information
Persons and Corporations who want to know what personal or corporate information Power Choice holds about them and how it has been used are invited to send a request to The Privacy Officer on the contact details below. Any complaints or concerns should also be directed to The Privacy Officer.
When you visit the Power Choice website, we collect non-personal information for statistical reporting purposes. Information that is gathered may include your server's IP address and domain name of your Internet service provider, the type of operating system and internet browser you use, pages accessed, documents and programs downloaded, as well as the date and time of your visit.
Email addresses are recorded if supplied. We may use your email address to keep as a method of keeping you informed about products and services that may be of interest to you. You have the option to 'Unsubscribe' and no longer receive electronic marketing communications at any time.
Links to Other Sites
You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.
In order to protect your personal information online, we use up-to-date and secure technology methods. When we capture your personal information it is passed through a secure server using encryption technology which scrambles the personal information to protect it over the Internet. Stored personal information about you is further protected from unauthorised access through the use of firewalls, secure passwords and sign in processes. Power Choice strives to ensure the security of personal or corporate information from misuse, loss and unauthorised modification, use or disclosure. We take all reasonable care from a range of electronic and physical security measures. Unfortunately, no data transmissions over the Internet can be guaranteed to be completely secure. In the event of a data breach, such as the unauthorised loss, use or disclosure of personal information, we will assess and respond in line with our applicable policies. We have an obligation to report data breaches to the Office of the Australian Information Commissioner (OAIC) in certain circumstances. In the unlikely event that we have to notify the OAIC we will also notify the individuals affected.
If you have any questions relating to this Privacy Statement, require access to your information or if you have a complaint, please send your request in writing to: The Privacy Officer Power Choice Energy, PO box 1153 Stafford, Qld 4053. For more information about privacy in general, you can visit the Federal Privacy Commissioner's website www.oaic.gov.au